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1. What is your Return Policy and Refund Policy?
Please review these policies carefully as they are the terms of sale that govern your purchases at RTGWear. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placemen t of an order at RTGWear constitutes your agreement that these policies apply to the order, so be certain that you understand them before you place your order.
For the health and safety of our customers, we do NOT accept returns and/or exchanges on any "Inti mate Garments."
Intimate Garments include the following products: Panties, Thongs, G-Strings, Teddies, Camisole, Baby Do lls, Chemises, Swim Wr, Stockings, Body Stockings, Boy Shorts, Panty Hose, Bras, and/or any set that includes any of the items listed i n intimate garments.
All other purchases other than "Intimate Garments" that has been purchased from RTGWear can be return/exchange within 30 days from the date of purchase, and will be credit in the same form as the original payment type. Refunds for ite ms returned more tan 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.
Please follow these instructions to claim your refund/exchange:
Step 1 - Please Download the "Refund Form".
Step 2 - Please print, and fill out the "Refund Form" carefully.
Step 3 - Please send your package, including your return and exchange form via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
RTG Venture Corp.
RMA Dept.
18760 E. Amar Road. #215
Walnut, CA 91789 USA
A credit will be issued as soon as we receive and process your return or refund. Please allow up to 2 billing cycles for a refund to appear on your credit card statement or store credit. Special offers may be subject to reduction by a return/exchange or cancellation
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2. What qualifies for Free Shipping?
If you are a registered customer with RTGWear, you are eligible for free shipping and handling on all purchases for LIFE. Please click here to join us now. Please keep it in mind there is no additional fee to register at RTGWear. Minimum Purchase Price Must Exceed $50.00.
RTGWear U.S. Registered Customers
For all U.S. Registered customers we offer FREE shipping with the following carriers and method ONLY: UPS Ground, FedEx Ground, and USPS Priority Mail. Depending on the order amount your shipping carrier/method is subject to change by our shipping department.
RTGWear International Registered Customers
For all International Registered customers we offer FREE shipping with the following carrier and method ONLY: USPS International First Class. Depending on the order amount your shipping carrier/method is subject to change by our shipping department.
RTGWear offers express and expedite services for in stock items only. Not available for P.O. Boxes or APO/FPO addresses. The option can be chosen at check out. Additional fees apply.
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3. What benefit do I get as a Registered Customer?
-FREE S/H For Life. (Minimum of $50.00, Express & Expedited Services Not Included)
-Every dollar spent will convert to Bonus Points.
-Convert Bonus Points into Store Credit, and use it anytime you like.
-Convert your store credit into a "Gift Certificate" and send to someone special.
-Send a Gift Certificate ONLINE to someone special.
-Saving Coupon Codes for Registered Customers ONLY.
-Full Access to Sexy Lingerie Model Photo Gallery. (High Resolution Photos)
-Fast Lane Checkout
-To become a Registered Customer now, please click here
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4. What is a Bonus Point Program?
If you are a "Registered Customer" every dollar spent at RTGwear.com will automatically be converted into "Bonus Points". There is no minimum or restrictions on this feature. Our store will automatically calculate the points for you. Sal es Tax will not be included in Bonus Point calculation. See below for Bonus Point Conversion. Bonu s points and store credit IS NOT redeemable in cash.
Bonus Points Convert to Store Credit Calculation
$1.00 Spent = 0.25 bonus point
10 Bonus Points = $1.00 store credit
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5. What is Store Credit?
Store credit that is converted by bonus points can be used on any purchase except from the one that is was accumulated f rom. Once you have store credit in your account it will show up in your store shopping cart and member profile area. If you have any questions in regards to bonus points, and store credit please contact us and we will answer any questions or concerns you may have.
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6. Do you offer Discreet Shipping?
It is our priority to make sure your shipment is discreet. We ship our packages without any indication on t he package of what the product is. Your order will usually arrive in standard FedEx, UPS, or USPS boxes or envelopes. Feel secure to ship to your office or home. |
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7. What is RTGWear's Back Order Policy?
If you place an order on an item that is not in stock you should receive an "Out of Stock" message from RTGWear. Occasionally a product will sell out before we have a chance to update the listing. The item may not have been available either when y ou ordered it originally (We couldn't update the web site fast enough!), or another customer's order placed ahead of yours may have deplete d the available inventory.
You wil NOT be charge for backorder item(s). Your account will be bill for the item(s) that actually shipped. When backorder available again, you will be notify by email from RTGWear Customer Service Dept.
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8. How secure is RTGWear?
RTGWear guarantees secure personal and financial information for all our customers.Our site uses SSL technology. Your personal information will be automatically encrypted or encoded before it is sent over the Internet. This is a 128-bits encrypted secured site which fully protects personal and financial information. This site is also "Hacker Free". So enjoy your shopping experience with us feeling safe and secure that your personal information will not be shared.
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9. What types of payment do you accept?
RTGWear accepts the following payment method.
Major Credit Cards :
Visa, Master, American Express, Discover, JCB, and Diner Club.
Payment must be made in U.S. Dollars ONLY. All payments are accepted via Authorize Dot Net's secured servers. The charges will appear on your statement as "RTG Venture Corp or RTGWear.com".
PayPal Checkout :
Shopping on RTGWear with your PayPal Account is easy, and secure. As a Verified Merchant of PayPal, you can shop and checkout in a breeze. You can read more about Paypal Checkout from HERE.
Google Checkout :
RTGWear also accepts payments via Google Checkout. As a verified merchant of Google checkout you are more than welcome to use Google checkout as a payment type. You can read more about Google Checkout from HERE.
Money Orders :
For orders using "Money Order" you will need to fill out an Order Form. Send the order form along with the "Money Order" made out to RTG Venture Corp, and send to:
RTG Venture Corp.
Attn: Order Dept.
18760 E. Amar Road. #215
Walnut, CA 91789 USA
Personal Checks :
For orders using "Personal Check" you will need to fill out an Order Form. Send the order form along with the "Personal Check" made out to RTG Venture Corp, and send to the following address below. Please note that check has to be cleared before orders are completed and shipped. Check orders will take longer to process because of the waiting period for check clearance.
RTG Venture Corp.
Attn: Order Dept.
18760 E. Amar Road. #215
Walnut, CA 91789 USA
Download RTG Order Form here
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10. How do I place an order?
Order Online : This is the most convenient way for our customers to purchase our products.
Fax-In Order : We accept Fax-In orders. You will need to download, and fill out the Order Form. Fax your order form to: 1-626-918-7178. Your order will be processed once we receive your fax. Download RTG Fax-In Order Form here.
Mail-In Order - You will need to fill out the Order Form , and send it to the following address with your personal check or money order, please
DO NOT send cash. Download RTG Mail-In Order Form here
RTG Venture Corp.
Attn: Order Dept.
18760 E. Amar Road. #215
Walnut, CA 91789 USA
Telephone Order : We DO NOT accepts phone order at the moment.
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11. What is RTGWear's Fraud Notice?
Please note that RTGWear.com WILL NEVER contact our customers by phone. If anyone who claims that he/she is calling f rom RTGWear.com or RTG Venture Corp, please disregard the call. RTGWear.com will ONLY communicate with our customers via email. Our ema il address will always end with "@RTGWear.com". The only exception is if the customer requests that we give them a call.
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12. What will appear on my Credit Card Statement?
We would like inform you that your credit card statement will show either "RTGWear.com" or "RTG Venture Corp", this all depends on the type of checkout method you have selected. We offer a variety of checkout methods for our customers; PayPal Checkout, Google Checkout, and RTG Checkout. If you have any questions or concerns, please contact us.
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13. How do I become Wholesale Customer?
Please follow the Steps below to set up a Wholesaler Account:
Step 1. Please click here to download the Reseller Application.
Step 2. Please fax the completed Reseller Application with your Reseller License and Federal Tax ID to 626-918-7178.
Step 3. Please allow us 48 hours to process your application. Whether you are approved or denied, we will notify you via email.
Step 4. Upon approval, you will receive a Login ID and Password to gain access to our Wholesale Section.
Step 5. Once you are logged in, you will be able to see the wholesale price of every item RTGWear.com carries.
Step 6. If you have any questions or concerns regarding our wholesale, please send us an email to: wholesale@rtgwear.com.
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14. How do I become an Affiliated Partner?
If you are a webmaster or you are running an advertising site and would like to earn some quick cash, please Click Here to register and become RTGWear.com's Affiliated Partner. For every sale you bring in, you will automatically receive a 10% commission off of the subtotal, excluding S/H and Tax. Once you are registered, you will be able to see your commission accumulate. Our Affiliate System will keep track of every sale you bring in. A 10% commission is only a start. If you are able to bring in consistent, substantial volume, we are open to negotiation.
After you have completed the registration process, please send us a notification by email to affiliate@rtgwear.com. Upon notification, please remember to provide us your full name and the email address you had used to register to become RTGWear.com's Affiliated Partner. If we are not notified of your registration, we will not be able to give you access to our banner and HTML codes. Without these tools, we will not able to keep track the sales you bring in. Once again, after you have registered, send us a notification stating that you have registered to become an affiliated partner along with your full name and email address.
Once we receive your notification email, allow us 48 hours to review your application. Whether you are approved or denied, we will send you a notice via email. If you are an approved Affiliate Partner, your email will contain a Login ID and Password for you to gain access to RTGWear's Affiliate Area. Once you are logged in, you will receive marketing tools like banners and HTML codes. With these tools, you can start earning some quick cash! In terms of payment , we will pay you on the last day of every month. If you live in the United States, we may need additional information for tax purposes.
In terms of payment method , we offer many different options. The most common type of payment method is by PayPal or Check. We DO NOT pay our Affiliate Partners by CASH.
Please follow the steps below to set up an Affiliated Partner account with RTGWear.com:
Step 1. Click Here to register to become RTGWear's Affiliated Partner.
Step 2. After you submit your application, please send us a notification email at affiliate@rtgwear.com . Make sure on the subject you write "Affiliate Partner Request." Along with the email, remember to provide us your full name and email address you used to register.
Step 3. After you have sent us a notification email, please allow us 48 hours to review your application.
Step 4. If your application is approved, you will receive a Login ID and Passwords to login to RTGWear's "Affiliate Area".
Step 5. After you have logged in, you will gain access to tools where you can start making some money!
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15. What happens if the items I ordered are unavailable?
Unfortunately, we may not have all items we sell on RTGWear.com in stock. This can be due to the fact that either it's a manufacture backorder or simply because it's sold out of stock. In this case, we try our best to fulfill the customer's order within 3-4 business days. In any event where we are not able to fulfill the order completely, we will send you a notification, and only charge you based upon what was sent to you. As a company, we strive to gratify all of our customer's needs. And to a great extent, we appreciate all of our customer's kindness and patience.
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16. Tell me more about a Clearance Sale?
All items within "Clearance Sale" category can be shipped immediately. We suggest all our customers to take advantage of this great opportunity for the simple fact that these items are currently being sold below cost and quantity is limited. If you decide to purchase these items after it blows out, we can only offer it at its regular price. We suggest our customers not to wait! Click on the link below so we can re-direct you to the Clearance Sale Page!!!
To Clearance Sale Page Now
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